Introduction
By placing an order on www.lialiathelabel.com, you are accepting to purchase a Product on and subject to the following terms and conditions of LIÁLIÁ THE LABEL. The General Terms and Conditions contain important information. Please read them carefully.
1. Applicability of the General Terms and Conditions
1.1. The General Terms and Conditions apply to all offers and deliveries from, and Agreements with LIÁLIÁ THE LABEL, unless otherwise explicitly agreed on in writing.
1.2. If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon LIÁLIÁ THE LABEL if and in so far as LIÁLIÁ THE LABEL has explicitly accepted them in writing.
2. Prices and information
2.1. All prices as displayed on the Site and on other materials originating from LIÁLIÁ THE LABEL include taxes and other levies imposed by the government unless stated otherwise on the Site.
2.2. If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process.
2.3. The content of the Site is composed of the greatest care. LIÁLIÁ THE LABEL can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from LIÁLIÁ THE LABEL could include typographical and/or programming errors. LIÁLIÁ THE LABEL cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at all times.
2.4. LIÁLIÁ THE LABEL cannot be held responsible for any deviations between the color of the Product and the color of the Product as displayed on the Site.
3. Conclusion of the Agreement
3.1. The Agreement will be deemed to be concluded at such moment that the Client accepts the offer of LIÁLIÁ THE LABEL, which offer is subject to the General Terms and Conditions.
3.2. If the Client has accepted the offer by electronic means, LIÁLIÁ THE LABEL will also confirm receipt of acceptance of the offer by electronic means.
3.3. If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, LIÁLIÁ THE LABEL will have the right to suspend its obligations until the correct data has been received from the Client.
4. Execution of the Agreement
4.1. As soon as LIÁLIÁ THE LABEL has received a Client’s order and has confirmed the acceptance, it will handover the products to the shipping company as chosen by the Client in the ordering process. The shipping company will then send the Products to the Client.
4.2. LIÁLIÁ THE LABEL is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.
4.3. The Site includes information describing the manner of delivery of the Products and an estatimation of the term in which the Products will be delivered to the Client.
4.4. If LIÁLIÁ THE LABEL is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client can decide to either agree to a new delivery date or to dissolve the Agreement without incurring any costs. LIÁLIÁ THE LABEL cannot be held liable for any delay in the delivery process.
4.5. LIÁLIÁ THE LABEL advises the Client to inspect the products upon receipt and to report any defects within two (2) working days after delivery in writing or by email.
4.6. As soon as the product has been delivered to the delivery address submitted by the Client, the risk of the product fully transfers to the Client.
5. Withdrawal/return
5.1. The Client has the right to return the Product within fourteen (14) days after the product has been delivered to the Client.
5.2. The Client must inform LIÁLIÁ THE LABEL of its wish to return the Product by sending an e-mail to [email protected] within the aforementioned period of fourteen (14) days after the product has been delivered to the Client. This e-mail should include the following information: order number, name, phone number, e-mail address and delivery address. The Client must bear the costs for shipping the products to LIÁLIÁ THE LABEL.
5.3. Replacement or return are possible only if the products were not used, are not dirty, have not been custom made, original labels and all other packaging elements are not damaged and sent back together. LIÁLIÁ THE LABEL cannot accept late returns or returns if the mentioned requirements have been breached.
5.4. The Client is responsible for the chosen shipping method of the returns. The risk of the product will transfer to LIÁLIÁ THE LABEL when LIÁLIÁ THE LABEL has received the product. This means that LIÁLIÁ THE LABEL cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned product(s). LIÁLIÁ THE LABEL does not make any exceptions to this policy.
5.5. Expenses related to the exchange or return of an item shall be covered by Client. All items must be returned to our specified address.
5.6. After receiving and accepting the returned products, LIÁLIÁ THE LABEL will refund the total purchase price to the Client within fourteen (14) days.
6. Payment
6.1. The Client shall pay the amounts due to LIÁLIÁ THE LABEL in accordance with the ordering process and through the payment method selected on the Site. LIÁLIÁ THE LABEL is free to offer any payment method of its choice and may change these payment methods at any time.
7. Warranties and Conformity
7.1. LIÁLIÁ THE LABEL warrants that the products are suitable for their intended use, as described on the Site.
7.2. If the delivered product fails to satisfy the Agreement at delivery, LIÁLIÁ THE LABEL must be notified thereof within a reasonable period of time, which is ultimately fourteen (14) days after delivery of the product.
7.3. If a product does not satisfy the Agreement and the Client has notified LIÁLIÁ THE LABEL thereof within the period mentioned in article 7.2, the product concerned will be repaired, replaced or (partially) refunded, such in consultation with the Client.
8. Complaints handling procedure
8.1. If the Client has any grievances in connection with a product it can submit a complaint by email or in writing. The contact details of LIÁLIÁ THE LABEL are provided at the end of the General Terms and Conditions.
8.2. LIÁLIÁ THE LABEL will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If LIÁLIÁ THE LABEL is unable to formulate a substantive response to the complaint within such period, LIÁLIÁ THE LABEL will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Client.
9. Liability
9.1. The total liability of LIÁLIÁ THE LABEL in respect of the Client due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs).
9.2. LIÁLIÁ THE LABEL cannot be held liable for any indirect damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption.
10. Retention of title
10.1. As long as LIÁLIÁ THE LABEL has not received full payment for the Products, LIÁLIÁ THE LABEL will retain the ownership of the products.
11. Personal details
11.1. LIÁLIÁ THE LABEL will process the Client’s personal data in accordance with the Privacy policy as published on the Site.
12. Final provisions
12.1. The General Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by the laws of Lithuania.
12.2. Any dispute arising out or in connection with the General Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will if no amicable settlement can be reached, be resolved by the competent Lithuanian court in the district where LIÁLIÁ THE LABEL has its registered office.
12.3. In the event that any of the provisions contained in the General Terms and Conditions will be deemed invalid or unenforceable, then the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provisions will then be deemed to have been replaced by a provision which as closely as possible meets the intention of LIÁLIÁ THE LABEL when inserting the original provision.
Contact details
Should you have any questions regarding General Terms and Conditions, please contact us by email: [email protected]